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Delivering Authentic Indian Craftsmanship to Your Doorstep
At India Ka Craft, every product reflects the skill, dedication, and artistry of talented craftsmen across India. Since many of our products are handmade, made-to-order, or carefully sourced from artisan communities, shipping and delivery timelines may vary depending on the nature of the product.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders both within India and internationally.
1. General Shipping Information
India Ka Craft proudly ships products across India and to select international destinations.
Please note:
- Delivery timelines are estimates and may vary based on product availability and destination.
- Handmade and custom-made products may require additional preparation time.
- International orders may be subject to customs duties, import taxes, or local charges imposed by the destination country.
- Customers are responsible for any applicable customs fees, duties, or taxes unless otherwise stated.
2. Order Processing
Once your order is placed, our team begins preparing your products for shipment.
Processing times may vary depending on:
- Product type
- Handmade production requirements
- Customization requests
- Artisan production schedules
- Product availability
Standard Processing Time
Most orders are processed within 2–5 business days.
Handmade & Custom Orders
Certain handcrafted or made-to-order products may require additional preparation time. In such cases, estimated timelines will be communicated during or after purchase.
If unexpected delays occur, our team will keep you informed throughout the process.
3. Domestic Shipping (Within India)
Estimated Delivery Time
After dispatch, most domestic orders are delivered within:
5–10 business days
Delivery times may vary depending on:
- Customer location
- Courier network coverage
- Public holidays
- Weather conditions
- Operational disruptions
Shipping Charges
- Free shipping may be available on selected products and promotional offers.
- Shipping charges, if applicable, will be displayed during checkout.
- Large, fragile, oversized, or special-handling products may incur additional shipping fees.
4. International Shipping
India Ka Craft is proud to bring authentic Indian craftsmanship to customers around the world.
Estimated Delivery Time
Most international orders are delivered within:
10–20 business days after dispatch
Delivery timelines may vary depending on:
- Destination country
- Customs clearance procedures
- International carrier operations
- Local delivery networks
International Shipping Charges
Shipping costs are calculated based on:
- Destination country
- Package dimensions
- Weight
- Product type
Final shipping charges will be displayed during checkout or communicated before dispatch where applicable.
5. Customs Duties & Import Taxes
International shipments may be subject to:
- Customs duties
- Import taxes
- VAT
- Local government fees
These charges are determined by the destination country and are the responsibility of the customer.
India Ka Craft has no control over these charges and cannot predict their amount.
6. Delivery Policy
We work with trusted logistics and courier partners to ensure safe and timely delivery.
Upon dispatch, customers will receive:
- Shipping confirmation
- Tracking information
- Delivery updates where available
While we strive to meet all estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control.
7. Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Public holidays
- Customs inspections
- Transportation disruptions
- Natural disasters
- High seasonal demand
- Courier service interruptions
In the event of a significant delay, our support team will assist you with updates and tracking information.
8. Tracking Your Order
Once your order has been shipped, tracking details will be sent via:
- SMS (where available)
- WhatsApp updates (where applicable)
Customers can use the provided tracking number to monitor shipment progress.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
India Ka Craft cannot be held responsible for:
- Incorrect addresses
- Incomplete delivery information
- Failed delivery attempts due to customer error
Additional shipping costs resulting from incorrect information may be charged to the customer.
10. Damaged Packages
If your package arrives damaged:
- Take clear photographs of the package and product.
- Contact our support team within 48 hours of delivery.
- Provide your order number and supporting images.
Our team will review the issue and work toward a suitable resolution, which may include replacement, repair, store credit, or refund depending on the situation.
11. Lost Shipments
If a shipment is confirmed lost by the courier partner, we will investigate the matter and provide an appropriate resolution.
Depending on product availability and circumstances, we may offer:
- Replacement shipment
- Store credit
- Refund
Resolution timelines may vary based on courier investigations.
12. Special Handling Products
Certain products may require additional packaging or handling, including:
- Fragile handcrafted items
- Ceramic products
- Glass décor
- Oversized products
- Customized creations
- Limited-edition artisan pieces
Additional shipping charges may apply for such products, and customers will be notified if required.
13. Returns Related to Shipping
Returns and refunds related to delivered products are governed by our Returns & Refund Policy.
Customers may request eligible returns within 14 days of receiving their order, subject to policy requirements.
14. Customer Support
Our goal is to make your shopping experience smooth, transparent, and worry-free.
For questions regarding shipping, delivery, tracking, or order status, please contact us:
India Ka Craft
📧 Email: support@indiakacraft.com
📞 Phone: +91 92118 20962
💬 WhatsApp: +91 92118 20962
🌐 Website: www.indiakacraft.com
Our support team will be happy to assist you.
Our Commitment
At India Ka Craft, every order represents the work of skilled artisans and traditional craftsmanship. We are committed to ensuring your handmade treasures reach you safely, securely, and with the care they deserve.