Easy 14-Day Returns

At India Ka Craft, customer satisfaction is our priority. We take great care in creating, sourcing, and delivering high-quality handmade products. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy from the date you receive your order.

Please read the following policy carefully to understand our return, replacement, and refund process.

14-Day Return Window

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return:

✔ The item must be unused and in its original condition.

✔ The product must be returned with original packaging, tags, accessories, and documentation (if applicable).

✔ The item must not show signs of use, damage, alteration, or misuse.

✔ Proof of purchase or order confirmation must be provided.

Returns requested after 14 days from the delivery date may not be accepted.

Eligible Return Reasons

We gladly accept returns in the following situations:

  • Wrong item received
  • Damaged item received during transit
  • Defective product received
  • Product significantly different from the description
  • Missing parts or components
  • Quality-related concerns verified by our team

Handmade Product Disclaimer

Many products sold by India Ka Craft are handmade by skilled artisans.

As a result, slight variations in:

  • Color
  • Texture
  • Pattern
  • Size
  • Finish

are natural characteristics of handmade craftsmanship and should not be considered defects.

These unique variations make each piece special and authentic.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Customized or personalized products
  • Made-to-order products
  • Corporate gifting orders
  • Wholesale orders
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Order Number
  • Clear photographs of the product
  • Photographs of the packaging
  • Description of the issue

Our support team will review the claim and provide a suitable resolution, including replacement, refund, or store credit where applicable.

How to Request a Return

To initiate a return:

Step 1

Contact our customer support team.

📧 Email: support@indiakacraft.com

📞 Phone: +91 92118 20962

💬 WhatsApp: +91 92118 20962

Step 2

Provide:

  • Order Number
  • Product Name
  • Reason for Return
  • Supporting photos (if applicable)

Step 3

Our team will review your request and provide return instructions.

Please do not send items back without receiving return authorization from our support team.

Return Shipping

If the return is approved:

  • Customers may be responsible for return shipping costs unless the return is due to our error, a damaged item, or a defective product.
  • We recommend using a trackable shipping service.
  • India Ka Craft is not responsible for returns lost during transit.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your bank, card issuer, or payment provider.
  • Most refunds are completed within 5–10 business days after approval.

Partial Refunds

In certain situations, only a partial refund may be granted, including:

  • Items returned with missing components
  • Products showing signs of use
  • Damaged items not caused during shipping
  • Returns received in a condition different from the original shipment

Exchanges and Replacements

We are happy to provide replacements for:

  • Damaged products
  • Defective items
  • Incorrect products shipped

Replacement requests are subject to product availability.

If the same item is unavailable, we may offer an alternative product, store credit, or refund.

Order Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will fall under the standard return process.

Custom-made, personalized, and made-to-order items may not be eligible for cancellation once production has begun.

International Orders

For international returns:

  • Return shipping costs, customs duties, taxes, and import fees may be the responsibility of the customer unless otherwise agreed.
  • Refunds will be issued only after the returned product has been received and inspected.

Our Commitment to Customer Satisfaction

Every product at India Ka Craft represents the dedication, creativity, and craftsmanship of talented artisans across India. We strive to ensure every customer receives products that meet our quality standards and expectations.

If you experience any issue with your order, our support team is always ready to assist and provide a fair resolution.

Contact Us

For any return, replacement, refund, or order-related questions, please contact us:

India Ka Craft

📧 Email: support@indiakacraft.com

📞 Phone: +91 92118 20962

💬 WhatsApp: +91 92118 20962

🌐 Website: www.indiakacraft.com

We appreciate your trust in India Ka Craft and thank you for supporting authentic handmade craftsmanship.